Q: Are your jumpers safe and clean?
A: Yes, San Jose Jumper provides safe and clean jumpers to our clients. Our jumpers are santizied on a weekly base and deliver to our clients with satisfaction. This is San Jose Jumper's #1 priority, SAFE AND CLEAN JUMPERS!
Q: How do I know that you'll show up?
A: San Jose Jumper will always confirm your order at the time you place your order on line or over the phone. In addition, we will call you a day before your event to confirm.
Q: What time do you deliver & pick-up the jumper?
A: Our normal delivery schedule is from 8:00 am and pick-up schedule begins at 5:00 pm. We also will accomodate with our customer's flexibility schedule.
Q: Do we have to put a deposit?
A: San Jose Jumper requires NO deposit. We accept cash or check upon delivery.
Q: How far in advance do I need to reserve?
A: We recommend if you have important schedule event to reserve at least 2 or 3 weeks in advance. You can, however, call us at anytime to check the availability to ensure that you will be guaranteed to get the party theme that you like.
Q: Do you deliver on holidays?
A: Yes, San Jose Jumper will not only deliver on holidays, but EVERYDAY! We do have specific theme for each holiday.
Q: What if it rains?
A: If you are concerned with the weather, you may call us on the day of the reservation. There will be NO charge should you cancel your reservation. However, if you still like to keep your reservation, please note there will be NO refunds.
Q: How many children can use the jump safely?
A: San Jose Jumper jumps are equipped with safe stepping platforms for children to access in and out of the unit. Most of our jumps can accomodate anywhere from 8 to 10 children (under the age of twelve) at a time. Please note that the older and larger the guest(s) is/are, the risk of overcrowding and injury will be greater. SUPERVISIONS ARE REQUIRED AT ALL TIME!
Q: Do you set up in parks?
A: San Jose Jumper do set up in parks. You need to contact the park in advance to determine the requirements needed to set up. We do have generators available.
Q: How much room do I need?
A: Our standard jumper is approximately 13x13. The room should be at least between 14 ft. to 15 ft. perimeter.
Q: Do you deliver to my area?
A: San Jose Jumper have several warehouses in major bay area cities to accomodate our customer's demand. Please call us to ensure the delivery in your area.
Q: Can you set up on my driveway?
A: Yes, so as long as your driveway is a two car width. We secure our jumpers with sandbags.
Q: How long does it take to set up and take down?
A: Our setup and take down usually take about 15 minutes by our experienced employees.
Q: Does the blower need electricity?
A: Yes, but we will provide a 100 foot extension cord. You will need a standard 110 volt outlet near where you like the jumper to be set up. If no outlet is available, we do have generators for your convenience to rent.
Q: What makes San Jose Jumper different from other jumper rental companies?
A: We ensure 110% customer satisfaction with one of our jump houses. Besides having clean and safe jumpers for rent, we are always constantly updating our inventory so that our customers alway have the newest and most up to date selections of jumpers to choose from. If you are looking for a particular theme for your particular event, just call and ask. San Jose Jumper carries many different theme panels. We have the lowest prices in the Bay Area guaranteed. Because we have minimal costs, we are able to pass that savings onto our customers.
Q: Do you have any kind of insurance?
A: Yes, we do have the manufacturer insurance for any malfunctioning of our products. ADULT SUPERVISIONS ARE REQUIRED AT ALL TIME.